Senior MPs challenge DWP on “shambles” after leaked internal documents and screenshots on Westminster Confidential reveal pension claims are being dumped

Westminster Confidential

Dame Meg Hillier and Stephen Timms, chairs of the influential Public Accounts Committee and Work and Pensions Committee, have written to Peter Schofield, permanent secretary at the DWP, seeking an explanation why thousands of pensioners are being discouraged from claiming money they may be owed by the ministry.

The letter -published on the Work and Pensions Committee website – follows a high critical report by the Public Accounts Committee on the handling of pension back payments- and an articles on this website revealing internal advice given to ministry staff by senior management at the DWP.

It refers to my blog on February 10 which you can read here. This included an internal memo to people handling telephone callers seeking claims and a management training exercise aimed at speeding up the number of cases settled by staff by ignoring complicated claims, nearly all from women.

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