Capita benefits assessor who ‘laughed‘ at disabled woman is suspended

Govt Newspeak

A worker for the Department for Work and Pensions has been suspended after a disabled woman said a benefits assessor laughed at her and threatened her son. Police also said they were investigating criminal damage at the Cardiff home of Cheryl Matthews.

Mrs Matthews said the assessor, employed by Capita, dismissed claims she had felt suicidal as “irrelevant”. Capita said a worker had been suspended, it had apologised to Mrs Matthews and offered her compensation.

She said he also shouted at her 22-year-old son when he told him to leave. Mrs Matthews, who is 45 and has long-term health conditions, said Capita had also paid her £600 in compensation within hours of lodging a complaint.

She has the painful condition , cranial hypertension, and a degenerative spinal condition. She said she had already been receiving a Personal Independence Payment of £327 a month but needed a new assessment, carried out by Capita on behalf…

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