Four years later, the misery has been clear for us to see. Every week, a team of up to 10 volunteers supports a steady stream of worried, stressed, undernourished people. Most claimants don’t sleep well because they’re so worried and are often dressed inadequately for the weather. Three quarters of the people we speak to are hungry and making the daily choice between eating or paying to heat their homes. The instability of having no income is brutally punishing.