NHS England’s Capita contract repeats past blunders


By Tony Collins

A National Audit Office report published today on NHS England’s £330m Capita contract highlights blunders that will be familiar to anyone who recalls the mistakes and false assumptions that floored the £10bn National Programme for IT [NPfIT] in the NHS.

Labour MP Meg Hillier, who heads the Public Accounts Committee, said of the Capita contract,

“Trying to slash costs by more than a third at the same time as implementing a raft of modernisation measures was over-ambitious, disruptive for thousands of doctors, dentists, opticians and pharmacists and potentially put patients at risk of serious harm.

“Neither NHS England nor Capita properly understood the scale of the challenge before agreeing the contract and are still in dispute over future payments.

“Yet again this is poor contracting by Government with one of its major suppliers and it must learn lessons.”

But will any lessons be learned? Those who have followed the…

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