Universal Credit staff have delivered a damning verdict on Iain Duncan Smith’s flagship welfare reform.
Staff told the PCS union that Universal Credit is ‘in disarray’ and mired by a lack of staff, poor training and an inadequate IT system.
A survey carried out by PCS, shows that 90% of Universal Credit staff believe the IT systems underpinning the new benefit are less than adequate. Only 0.9% said the IT systems were more than adequate.
Respondents to the survey also said they didn’t feel confident in carrying out their roles, with four in five saying the training they had received to prepare them for Universal Credit was of a poor standard.
Almost three-quarters said their working conditions had deteriorated under the new system, leaving them feeling stressed or very stressed.
77% said they thought staffing levels were less than adequate and two thirds said they were frequently asked to work…
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