DWP tells Universal Credit trainees: just keep rebooting

Campaign4Change

By Tony Collins

IDS says Universal Credit IT is working – but C4 Dispatches asks: is it?

In a documentary broadcast yesterday [9 March 2015] undercover reporter Karl Eriksson got a job working for the Department for Work and Pensions, training as a Universal Credit call centre adviser.

While filming secretly for several weeks he heard several loudspeaker announcements about parts of the main IT systems going down – on one occasion for a whole day. An example:

“The only thing we can suggest at the moment is keep rebooting and try again. There is nothing official out there at all.”

The Dispatches documentary contrasted the statements by Iain Duncan Smith that the IT is working with the reality in a DWP office.

The programme raises the question of whether a national broadcaster should have to film undercover to establish whether UC systems are working well.

When Channel 4 put…

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